Algoritmi’s professional ICT services cover a wide range of requirements for sectors as diverse as SMEs, Schools, Professional Studios, and Public Administration.
All of our assistance services are available telephonically, via internet and VPN (teleassistance and dedicated line number), by video assistance as well as directly on the client’s premises.
HW and SW support service
We are specialised in technical assistance for hardware and base software systems such as operating systems, Office Automation applications, security products, networking and voice. We offer consulting services for the definition of IT architecture as well as market analysis and product identification.
Application Management (AM) Services
For several years we have been specialised in assistance to, and maintenance of, third party applications used by our clients.
Our AM service includes a telephone held desk, a ticketing system, an email system for end users, corrective/improvement maintenance, and product life cycle management services.
Digital Archiving Services
From our beginnings in digitalisation services for GIS and SAP systems, we have matured over twenty years of experience in the classification, cataloguing, and porting into digital format text documents (in coordination with specialists and professionals such as architects and engineers) and graphic documents (maps, photographs, technical designs).
Service Control Room
For all of our assistance services we can offer full, H24 7/7 monitoring SCR of IT systems on a client’s premises or in remote mode.